Frequently Asked Questions
Welcome to Glueasy’s FAQ center. Here we answer everything you need to know before and after purchasing — including order process, payment, shipping, customization, and after-sales support.
Order & Quotation
How do I know if my order has been placed successfully?
You will receive an automatic email when your order has been processed. Once the shipping label is created, you will receive another email with the tracking number.
How do I know when my order will arrive?
The shipping time may differ depending on shipping address and the shipping method.
How do I change/cancel my order?
Please send us an email at showtech2021@outlook.com with the subject "Change Order #" or "Cancel Order #" before it is fulfilled.
What information should I provide for a quote?
Please share your desired machine model, material size, glue type, and production needs. Our team will recommend the right solution and send an accurate quotation within 12 hours.
Shipping & Delivery
Do you ship worldwide?
Yes, we export globally to over 60 countries. Glueasy provides safe wooden packaging, export documentation, and CE certification for customs clearance.
How long will delivery take?
Standard machines are usually ready within 3 working days. Customized models may take slightly longer depending on your specifications.It usually ready within 15 working days.
Which shipping methods do you offer?
We support delivery by air, sea, or express (DHL/FedEx) according to your budget and schedule. Our team helps you choose the most cost-effective option.
How do I track my shipment?
Once shipped, we’ll send you the tracking number, invoice, and packaging photos. Our logistics team follows up until the machine safely arrives at your site.
Installation & Operation
Is the machine easy to use?
Is the machine easy to use?
Yes. All Glueasy machines are designed for simplicity. Even first-time users can learn the operation within 20 minutes using our video tutorials.
Do you offer installation support?
Yes. We provide remote video guidance, detailed manuals, and online training. On-site installation is available for bulk orders upon request.
Can you test my samples before shipment?
Absolutely. We can test your actual materials or glue samples and share photos or videos before shipping.
Warranty & After-Sales Service
What warranty do your machines include?
Some Glueasy machines come with a 1-year warranty and lifetime technical support. It depend on which size.Any defective parts caused by non-human factors are replaced for free.
What warranty do your machines include?
Our engineers will assist you remotely via video call or chat. We keep spare parts in stock and can ship replacements quickly if needed.
Do you provide training for our operators?
Yes. We offer comprehensive video training and operation manuals. For large customers, we can arrange personalized online sessions.
Customization & OEM Service
Can I customize the machine to fit my production line?
Yes. We can adjust glue output, working table size, and heating system according to your production requirements.
Do you provide OEM/ODM service?
Yes. We support OEM/ODM cooperation including brand labeling, packaging design, and customized machine colors.
Can you help me choose the right machine for my product?
Definitely. Just send us your product photo or video, and our engineers will recommend
At Glueasy, we believe great machines come with great service.
If you didn’t find your answer here, contact us directly — our support team is available 24/7 and will respond within 12 hours.
👉 Email: showtech2021@outlook.com
👉 WhatsApp: +86 18144790113