FAQ

How do I know if my order has been placed successfully?
You will receive an automatic email when your order has been processed. Once the shipping label is created, you will receive another email with the tracking number.

How do I know when my order will arrive?
The shipping time may differ depending on shipping address and the shipping method.

How come I did not receive an order confirmation email?
You may not have entered or provided the correct email. If that may be the case, please reach out to our customer service team.

How do I change/cancel my order?
Please send us an email at  showtech2021@outlook.com with the subject "Change Order #" or "Cancel Order #" before it is fulfilled.

What is your return/exchange policy?
Our return policy is on https://glueasy.com/pages/refund-policy

How soon can I expect my refund back?
Please allow 3-5 business days for the return / exchange process once it is delivered to our return address.

How long does shipping take?
Standard shipping takes 10-15 business days. (No deliveries on the weekends or holidays).

How do I reach customer service if I have a question or concern? How soon can I get a reply?
The best way to reach Glueasy Team is via email at showtech2021@outlook.com We reply to all emails within 24 business hours.